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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own leading judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not check the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and perceive that the character of complaints and a firm's responses to them are often more key than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they extend three years from their submission go out. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles

Customer Service

We promise to always assist our customers with honesty, competence, and fairness. Our company is here to treat you and your home or business with the utmost respect. With high-performance standards and a wide range of value-adding services, The Frank Gay Services team is ready to address clogged drains, electrical issues, malfunctioning air conditioners, and more. Our service technicians will explore the details, suggest services to rectify problems, and promptly get to work to remedy any issues at your home or business. We do all of this while meeting or exceeding technical codes, staying in constant exchange with our clients, and cleaning up after ourselves as we go. Our professional responsibility is to care for our customers as if they were our own family, which is why fair pricing and hard function are all our company has ever known. We offer free quotes and 24-hour emergency services so you can have the reliable solutions you need when you need it. Your satisfaction is our guarantee, and we can’t remain for you to reap the benefits of our award-winning service and industry-leading technicians.



Frank Gay Services...stay away!!!!


Quote:

Originally Posted by forebubba

My 12 year old water heater was leaking due to rusting out.
My neighbor recommended Kiley Plumbers. Earlier this year he had his replaced at the cost of $740. Said they were great.
I called them but they have been bought out by Frank Gay.
They would not give me even a ball park estimate over the device and that only the technician could do that. Someone will be out between 4PM and 8.
4:15 he come and says to do the inspection to determine the price is $39.
The PRICE $2700!!!. No way are you kidding me. Calls the manager and he says he'll reduce the price
$1761.00 if I connect the one year Family Plan at $199.
I just laughed and said goodbye
So they got me for $39 and hope they don't acquire you.
I did receive a new water heater the next day $910. which was quoted over the phone by Mike Scott.

As the old saying goes, I sure long for I had a $5 bill for every moment I have been warned about "Frank Gay" ! (if there is such a person, or if that is just a trademark name). Most recently, I called a trusted handyman we've used for at least 10 years, not someone running a commercial bu